SHIPPING & DUTIES
All orders are dispatched from Bali, Indonesia.
INTERNATIONAL SHIPPING
We ship worldwide. Every order is sent via DHL Express, so your piece arrives safely and on time, wherever you are.
| Destination | Cost | Estimated Delivery |
|---|---|---|
| Australia | USD 20 | 5–7 business days |
| Rest of the World | USD 35 | 7 business days |
| Orders over USD 299 | Free Express | 7 business days |
Delivery times are estimates and may vary depending on your location, customs processing, or local holidays.
Once your order is dispatched, you'll receive a tracking number to follow your shipment directly on DHL's website.
Please double-check your shipping address — including house number, postal code, phone number and email — before completing your order. Once dispatched, orders cannot be edited or cancelled.
SHIPPING WITHIN INDONESIA
| Zone | Cost | Estimated Delivery |
|---|---|---|
| Bali | Free | Same day or next day* |
| Rest of Indonesia | USD 6 | Up to 3 business days |
TAXES & DUTIES
Import taxes and duties are the responsibility of the customer. GAIA does not collect or calculate import fees — these are determined by your country's customs authorities and can vary.
For reference, some countries offer duty-free thresholds:
| Country | Duty-Free Threshold |
|---|---|
| United States | Up to USD 800 |
| Australia | Up to AUD 1,000 |
| New Zealand | Up to NZD 1,000 |
| Costa Rica | Up to USD 500 |
This information is for guidance only and may change at any time. We recommend checking with your local customs office for the most up-to-date details.
Important: Due to Indonesia's strict import regulations, we are unable to accept Return to Sender shipments. If a package is refused and duties are left unpaid, the return costs will be deducted from any applicable refund.
Questions about your order? Reach us at info@gaiaislandlabel.com - we're happy to help.